Case Study : Grange Insurance

Teaching Adaption Across an Organization


Closing the skills gap through consultants that adapt and teach.

The Industry Situation

If you are an IT leader in the insurance industry today, no one has to tell you about the rapid speed of business.  Once a laggard in the world of IT, insurance companies are now catching up at an alarming rate by reengineering almost all aspects of their business to modernize their operations and businesses.  They are realizing the benefits of using advanced analytics for designing products, segmenting markets, developing distribution strategies, and managing in-force business, setting assumptions for financial reporting, and developing metrics for risk management.  

With so many moving parts, it shouldn’t be surprising that the Insurance industry’s most pressing challenges continues to be the skills gap and its effect on the forward momentum of their culture (or lack there of). Both IT leaders and employees alike must have the ability to understand the waves of change that bombard the insurance industry at every angle and be given a platform to both teach and adapt.  In swift order, the winners and losers of this uncertainty will be measured by their team’s ability to adapt swiftly with cross-functional thinking and embrace tomorrow’s ambiguity with agile execution.  

Our Client's Challenge

A technology leader in the world of insurance, our client, Grange Insurance was struggling to execute on an innovative initiative to create an advanced, yet user friendly quoting system.  The churn-rate that they were experiencing was largely due to talent acquisition methods that only accounted for role requirements rather than business knowledge and adaptive ability.  Grange looked to Cohesion to fill those gaps with our wide network of Wayfinder Consultants.

Our Solution 

Our Wayfinders proved to have the perfect mix of a deep knowledge base of the insurance industry, along with future-ready QA thinking that quickly increased test cases by over 50% and substantially raised the quality of the product. After proving they were armed with the skills and talent to maneuver Grange’s toughest challenges, Our Wayfinders were able to teach adaptive methods along with Ruby, Cucumber, and ATDD principles.  Cohesion was then responsible for teaching a multi-day workshop to departments across the Grange organization.

Cohesion is uniquely structured around your specific industry challenges to ensure that our people and their solutions are ready on day one.  However, we don’t rely on industry knowledge or yesterday’s expertise alone.  Our network is constantly pooling across verticals, gathering the knowledge, best practices, IT trends, and future-ready coaching and consulting, that will help you adapt for tomorrow.

Our Wayfinder Consultants were able to quickly increase test cases by over 50% at Grange